Makes You Wonder About The Ones You Maybe Haven’t Noticed

One time, my bank screwed up and didn’t deposit my paycheck. This was pre-online banking, so I noticed when I got some overdraft notices in the mail. I called and complained, and they said that, since I had noticed, they would undo the overdraft fees.

There was no apology, and the implication was that if I hadn’t noticed and complained, they would have not refunded the fees even though it was completely their fault.