Make Sure Your Brain Doesn’t Checkout During Autopilot Small Talk
Me: “Your receipt is in the bag.”
Customer: “You, too!”
I pause for a moment at the conversational disconnect.
Customer: “Wait… No… I… thought… Nooooo!”
She grabbed her bags and ran out. I haven’t seen her since.
Question of the Week
Have you ever served a bad customer who got what they deserved?
