Let Them Talk; You’re Still Getting Paid!

After a new product release, our tech support team has created a dedicated department for that specific product.

Caller: “Help! I have [specific product technical issue]!”

Me: “I’m afraid that I am unable to help with that specific issue, but we have a department dedicated to that, so if you’ll allow me to transfer you to—”

Caller: “I was already transferred to you! You’re the one who’s supposed to help me! I want help now!“

Me: “Sir, I—”

Caller: “No! You listen! I am having [technical issue], and…”

I did try to interject about forty-five seconds in and explain that this belonged to another dedicated department. When I tried to pop my two bits in, he started talking MORE loudly over me rather than breaking to let me get in.

I finished a full game of solitaire before he started winding down. He still got transferred.