(I’m working in the student center at my school. It’s the first day of class and I’m in charge of handing out student ID cards. Returning students don’t need a new card, just the current sticker. There’s a long line of new students when a returning student barges his way to the front.)
Returning Student: “Gimme a sticker!”
Me: “I believe these students were here first.”
Returning Student: “I ain’t waiting in no line! I’m late for class; all I need is this year’s sticker.”
Me: “Well I’m not gonna fight this, so okay. Do you have your receipt?”
Returning Student: “My what?”
Me: “Your receipt, for proof of purchase.”
Returning Student: “I never got a receipt. I did this online weeks ago!”
Me: “Well, pull up your student account and show me your online receipt.”
(The returning student sits down at the available computer, muttering that he could’ve been in class by now if I just gave it to him. He flags me down and points to the screen. I notice that he did indeed check the box to purchase the ID card, but I also notice he hasn’t paid any of his fees yet.)
Me: “I’m afraid I still can’t give it to you yet”
Returning Student: “WHAT?! You’ve got to be kidding me! You asked for proof of purchase, and there it is. Now get me the f****** sticker!”
Me: “No need for cursing, but let me explain. You did technically buy the card, but you haven’t ‘bought’ for it.”
Returning Student: “What do you mean?”
Me: “This receipt says your total for the year is [amount]. It also says you’ve paid zero.”
Returning Student: “So?”
Me: “So pretend you’re on Amazon. Would you expect a package delivered if you only added the item to cart?”
Returning Student: “No that’d be stupid; you never paid for—”
(The returning student stops mid-sentence, realizing what he has said. He sheepishly walks away to class, only to come back after class apologizing profusely. He finally pays his fees and I give him his card. At the end of the day he returns with a Starbucks gift card for me.)