Social Notworking

| Learning | March 12, 2013

Me: “Good morning! ASU Information.”

Caller: “Umm, yeah, hi. Where am I?”

Me: “You have reached the ASU information desk. How can I help you?”

Caller: “No. I mean, like, where am I?”

Me: “Could you be more specific please?”

Caller: “Dude, I don’t know where I am. Can you find me?”

Me: “Are there people near you?”

Caller: “Um, yeah.”

Me: “Do any of them know where you are?”

Caller: “How do I find that out?”

Me: “Walk up to one of them, smile, and ask them if they know where you are.”

Caller: “Okay, thanks!” *fumbling around, muffled talking, phone beeping* “You are so awesome; it worked! Thanks!”

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Model Behavior

| Learning | March 12, 2013

(Several other high school students and I are on lunch break at a Model UN simulation. I am part of the Nigeria delegation. We are all about 15 years old.)

Woman: “So, are you a visiting diplomat from Nigeria?”

Me: “No, there’s a Model UN for high school students here today. I’m not really a diplomat.”

Woman: “Oh, cool. So you’re like some foreign student who gets sent here to do some simulation?”

Me: “No, I go to [local high school]. I’m not actually Nigerian.”

(Note that I am white and do not in any way remotely resemble someone one would expect to be from Nigeria.)

Woman: “Isn’t it a felony to impersonate an ambassador?”

Me: “No, it’s a model UN meeting. I’m not impersonating anybody. My tag clearly says ‘Model United Nations.'”

Woman: “Well, I’m reporting you to campus security!”

(She goes over to the campus security booth nearby and says something to the guard. The guard responds and she angrily walks away. As soon as she is gone, he bursts out laughing).

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Completely Immersed In The Lesson

| Learning | March 12, 2013

(I teach swim lessons but my shift hadn’t started yet so I am in normal clothes and standing behind the front desk.)

Me: “Hey guys, go ahead and get in, I’ll be in to teach in a few minutes.”

Mother: “ Who are you?”

Me: “Miss, your son’s swim teacher.  For the past 2 years.”

Mother: “Oh! I didn’t recognize you with clothes on!”

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Someone Has Major Issues

| Learning | March 12, 2013

(I’m a peer advisor at my college, which includes figuring out what the student is looking for to best service them before we send them to an advisor. This conversation happens about 4-5 times a month.)

Me: “Hi, how can I help you?”

Student: “I want to talk to an advisor.”

Me: “Okay, about general education requirements or major requirements?”

Student: “Major requirements.”

Me: “Okay, for that you actually have to go to the major department and meet with an advisor there. We can only cover general education requirements here.”

Student: “But I want to speak to an advisor.”

Me: “Yeah, but for that you have to speak to someone in that department.”

Student: “Okay. Well, where is it?”

Me: “The department?”

Student: “That’s what I said.”

Me: “Well, what’s your major?”

Student: “Can I please just speak to an advisor?”

Me: “Well, I can’t help you figure out where that is until you tell me what your major is.”

Student: “I just want to talk to someone! Can’t I just see someone here?”

Me: “Well, like I said, we can only advise you on your general education requirements, so—”

Student: “Yes! That’s what I want to talk to someone about!”

Me: “Okay, let me sign you in. Someone will be with you in just a bit.”

(The student signs in and huffs off to a seat to wait. A coworker of mine takes the student after I’ve warned him about what happened. Less than a minute later, I see the student stomping out of our office. My coworker comes back to the front desk.)

Me: “Major requirements?”

Coworker: “Yup.”

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Deferred Gratification 101

| Learning | March 12, 2013

(I work in a campus post office for students only. Package slips are put in the boxes and an e-mail is sent to the student’s school e-mail address when they receive a package.)

Me: “Hi, can I help you?”

Student: “Hi, do I have a package?”

Me: “Did you have a package slip in your box? I need that.”

Student: “No, I didn’t get one.”

(I go to the back and check anyway because one of the workers often forgets to put the slips in the boxes during her shift.)

Me: “I’m sorry. I didn’t see any package with your name.”

Student: “Could you check again?”

Me: “There were only 6 packages, and I’m sure none of them were for you. Did you get an email saying your package had arrived?”

Student: “No.”

Me: “Did the tracking number say it had been delivered?”

Student: “Oh, no, the tracking number didn’t have any information on it.”

(I go online to double check her tracking number.)

Me: “It says here that you ordered the package only three hours ago.”

Student: “Yeah, so it’s not here yet?”

Me: “No. It says here that it’s coming from out of the country. It could take up to a month for it to arrive depending on how long it takes to get through customs, but it usually takes two or three weeks.”

Student: “Oh…well, okay. I’ll come back to check tomorrow then!”

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