Lack Of Computing Does Not Compute
Our store is moving. All our signage is down. There’s a note on the door explaining. The front room is completely empty, except for our front counter. It’s been taken apart and stacked in a corner. The door is unlocked because the owners are on their way back to pick up another load to take to storage. I’m in the back room, cleaning.
Woman: “Hello. Hello.”
I peek out the doorway to see an older woman standing in the empty front room, holding a box. She sees me step out in shorts and a tank top, covered in sweat and dust from the back room.
Woman: “Oh, hello. I’d like to ship this.”
Me: “Ma’am, we’re closed.”
Woman: “Oh, but your door was open.”
Me: “Yes, ma’am, but there was a note on it. We’re moving the store to a new location.”
Woman: “Oh, okay.” *Long pause* “So, can you ship this for me?”
Me: “No, ma’am, all my computers are already packed away.”
Woman: “Do you need your computers to ship this?”
Me: “Yes, ma’am.”
Woman: “You know, in my day, we didn’t have any computers. We had to do all the calculations in our head.”
Me: “Yes, ma’am.”
Another long pause.
Woman: “So, when will you be able to ship this for me?”
Me: “If you go to our new location when it opens, we can ship it for you then.”
Woman: “But not today?”
Me: “No, ma’am.”
Woman: “Because your computers are down?”
There is another pause where I reject the idea of explaining again.
Me: “Yes, ma’am.”
Woman: “Do you know where I can ship it out today?”
Me: “If you take it down to the post office, they can probably get it out for you today.”
Woman: “Are their computers working?”
Me: “Yes, ma’am. I believe so.”
Woman: “You know, it would really be better if you learned how to do the calculations without a computer.”
Me: “Yes, ma’am. I’ll let the owners know. You have a great day.”
Woman: “You, too, dearest. I hope your computers come back up soon.”
She left. I glanced around the empty room, questioning what had just happened.
Question of the Week
Have you ever served a bad customer who got what they deserved?