Label Them Stupid

(It’s a Saturday, and since Saturdays are usually pretty slow, my boss only has one of us working. It happens to be my Saturday, so I’m the only one working in the store.)

Customer: *on the phone* “Can I ship my [Competing Company] package there?”

Me: “No, we don’t ship for [Competing Company]. If you already have a label, you can call [Competing Company’s phone number] and arrange a pickup with them. If you need a label, you’ll have to call their customer service line.”

Customer: “Oh, okay, great. Well, thanks for that information! You’re very helpful!”

Me: “Oh, thanks! You have a great rest of the day.”

(We hang up. Not even 15 minutes go by before a customer comes into the store. He says hello, and I recognize his voice as the caller from a few minutes ago.)

Me: “What can I do for you?”

Customer: “Yeah, um… I called a bit ago… Maybe about half an hour, now? And I spoke with someone; I don’t think it was you, and they told me I can get a [Competing Company] label here?”