It’s A Shame Being Nice Is A Special Behavior
(In high school, I work evening shifts as a cashier at a popular fast food chain. When there are no customers in the lobby, I also do custodial work. On this particular evening, business is very slow, so I decide to sweep behind the counter. There is a catchy song playing on the speakers, and I become so deeply absorbed in my sweeping and humming that I don’t notice a young couple entering the lobby.)
Customer: “EXCUSE ME!”
(I get startled and drop my broom. I would be the first to admit that I probably looked pretty silly.)
Me: “Oh, I’m sorry; I didn’t see you come in! Just a second.”
(I pick up the broom and lean it against the counter, but it immediately slides down and hits the ground with a loud clattering sound. I wince and decide to let it go for now.)
Me: “Sorry about that! Welcome to [Fast Food Chain]; may I take your order?”
(The woman has been staring at me this whole time. Now she smiles in an odd way I can’t quite interpret.)
Customer: “It’s okay, honey, don’t worry!”
(She gives her order in an exaggeratedly loud, slow voice, and then steps back from the counter to give the young man a turn. Before he orders, she says to him in a loud stage whisper:)
Customer: “Be nice to her; I think she’s ‘special’!”
Question of the Week
Have you ever served a bad customer who got what they deserved?