It Always Pays To Be Polite

I take calls for doctors, plumbers, security companies, etc., after hours. Normally, when I finish the call, the client tells me to have a good day, and I always respond with the classic, “Thank you. You, too.”

Me: “Thank you for holding. I understand there’s an issue with medication. Was the prescription not signed, dosage incorrect, or just not there?”

Caller: “The office said they’d call this in after the doctor finished surgery! I’ve been waiting since one for this medication. I need you to page the doctor!”

This account allows requests for medications, just not narcotics. After letting her know her doctor’s rules, she doubles down.

Caller: “He’s done it for me before! He knows me personally. I spoke with the office well before closing and they promised!“

After she realizes that I am absolutely not giving her what she wants:

Caller: “Thanks for nothing! Go f*** yourself!”

And in my infinite wisdom, my little monkey brain responds:

Me: “Thank you! You, too!”