Inn-Experienced Dialer

Me: “Welcome to [Wireless Carrier]. How may we help you today?”

Caller: “I want to book a room at the hotel.”

Me: “I’m sorry, sir. You’ve called [Wireless Carrier], so we can’t help you with that.”

Caller: “What? Why not? I called the number on the promo letter I received!”

Me: “You’ve called a cell phone company, not a hotel.”

Caller: “Why won’t you help me? I just want to book the room, and it says call this number!”

Me: “Sir, we are not a hotel; we have cell phones. I’m sure the hotel can assist you with booking a room if you call the correct number.”

Caller: “Why can’t you help me? Is it because you are completely booked?”

Me: “Yes, that’s why.”

Caller: “Okay, I’ll call somebody else, then.” *click*

This story is part of our roundup about customers who are bad listeners!

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