Impossible Invoice Inquiries
Client: “The invoice you’ve sent me is wrong.”
Me: “Okay, I’m looking at my copy. What’s the problem?”
Client: “It doesn’t include the payments I’ve made.”
Me: “I don’t see any record of payment being received here. When did you make the payment and how did you pay?”
Client: “I wrote a cheque this morning.”
Me: “That you haven’t posted yet?”
Client: “Exactly! So why isn’t it on the invoice?”
Question of the Week
Have you ever served a bad customer who got what they deserved?