If Nincompoop, Then Infinite Loop

, , | Right | April 14, 2008

(I am walking a customer through setting up a fairly complex product.)

Customer: “Next or back?”

Me: “Next.”

Customer: “Okay, now next or back?”

Me: “We do not need to change any of the default settings, so we will be hitting next on the next seven or eight screens in a row. Let me know when another option, other than next or back, appears.”

Customer: *obviously not getting it* “Okay, now do I hit next or back?”

Me: “Hit next, and also hit next on the following five or six pages until there is no more next button.”

Customer: “Okay, I clicked next. Now do I hit next or back?”

(At this point I am going insane and decide to have a little fun.)

Me: “Click back.”

Customer: “Okay, now next or back?”

Me: “Click next.”

Customer: “Okay, next or back?”

Me: “Click back.”

Customer: “Okay, next or back?”

Me: “Click next.”

Customer: “Okay, next or back?”

Me: “Click back.”

(This goes on for a few minutes until the customer realises what’s going on. Or so I thought…)

Customer: “I think it’s broken; it keeps looping through the same pages!”

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