How To OBtain GYNerosity
(I have been referred to an OBGYN office by the health department, which was supposed to pay for the visit. Due to a miscommunication, I have been stuck with a $200 bill. I call the OBGYN to see what can be done, as I can not afford to pay all $200 at once.)
Me: “So, what can we do about this? If I pay all $200 today, I can’t buy food this month.”
Employee: “Oh, I understand girl; I’m right there with you. Hang on a second… let me see what we can do.”
(She puts me on hold for a few minutes.)
Employee: “Okay, what can you pay today?”
Me: “It looks like I can pay half of it today.”
Employee: “And when do you get paid again?”
Me: “I just got paid, so it will be the end of this month or the beginning of next month.”
Employee: “Okay, I’m going to charge you the $100 today, and we’re going to call it even.”
Me: “…Are you sure?! Thank you… are you sure?”
Employee: “Yes, I’m sure. Tell you what: I’ll drop it down to $75 if you’ll make a deal with me. The next time you need a gynecologist, come to our office, and tell all your friends about us.”
Me: “Okay! Are you sure? Thank you so much!”
Employee: “I’m sure. I feel sorry for you! I’ll charge you the $75 and send you a receipt.”
(I am very glad to have spoken to this employee, who made a terrible situation much better! Thank you to her!)
Question of the Week
Have you ever served a bad customer who got what they deserved?