He Was Just Too Chicken
(Our store serves chicken combos that come with fries, gravy, and your choice of sides — mashed potatoes, coleslaw, or macaroni. A customer comes to the drive-thru asking for a two-piece combo.)
Me: “And what side dish would you like with that?”
Customer: “I don’t want no sides; I just want the chicken.”
(Since he only wants the chicken, I punch it in separately, as it will save him about $5. We have a screen beside the drive-thru speaker that shows their order as we enter it.)
Customer: *angrily* “What’s this ‘x-piece chicken, x-piece chicken?”
Me: “Well, since you only want the chicken—“
(I was cut off by the sound of him revving his engine, and a second later saw him speed past my window looking furious. Sorry for trying to save you money?)
Question of the Week
Have you ever served a bad customer who got what they deserved?