Getting An Icy Reception

, , , , , , | Working | March 28, 2018

(I am a huge coffee drinker. I only like hot coffee; I can’t stand the iced stuff. Even in triple-digit weather, I will drink hot coffee. I travel a great deal and always have trouble with the person taking my order giving me iced coffee, even AFTER telling them to make sure it’s hot. They tell me they thought I just misspoke, because there was no way someone would want a hot drink in the middle of summer. Usually they just remake it and apologize, I tell them it’s no problem and that it was an honest mistake, and I go about my merry way. I am at a hospital taking care of a relative. I go down to a fast food restaurant to get a much-needed coffee.)

Me: “Good afternoon. May I please have a hot mocha coffee, medium.”

Cashier: “Okay, that is one coffee… Are you sure you want hot?”

Me: “Yes. Please make sure it is hot. I do not like iced.”

Cashier: “Um, it’s over 100 degrees.”

Me: “Yes, I know. I want hot, not iced, please. I think the iced coffee is nasty.”

Cashier: “Okay.”

(I go and wait for my order. I wait about ten minutes. People come in to order after me and leave with their orders. I go up and talk to who I believe is the manager.)

Me: “Excuse me. I have been waiting for ten minutes for my coffee order.”

Manager: “Oh, here it is, ma’am, on the counter.” *gestures to an iced coffee*

Me: *sigh* “No, I ordered a hot coffee. I said it three times.”

Manager: “It’s over 100 degrees out . Nobody orders hot coffee on hot days like this.”

Me: “I do.”

Manager: “Tell you what. This drink is more expensive than what you ordered; you can have this one, instead, without paying more.” *he tries to walk off*

Me: “No. I do not want iced coffee; I think it is nasty. I ordered hot coffee and that is what I want, please.”

(At this point the original cashier comes over. She just shakes her head.)

Cashier: “I told you to make sure it was hot.”

Manager: “Who orders hot coffee when it’s 100 degrees out?”

Me: “I do. Now, please, either make my coffee the way I ordered it, or you can give me a refund. I really am done arguing.”

(He just stands there. The cashier goes around him and makes my coffee. I thank her, but as I start to leave, the manager tells me in a bit of a snotty tone I should take the iced coffee, too, because it would just go to waste.)

Me: “I. Do. Not. Want. Iced. Coffee. Seriously, what part of that do you not get?”

(As I am leaving, I hear him telling the cashier:)

Manager: “I don’t see why she wouldn’t just take the coffee we already made. It’s better than the hot stuff she is drinking.”

(Unfortunately for him, my receipt had a “How are we doing?” survey code on it.)

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