From “Face To Face” To “About Face” Without “Saving Face”
Years ago, I worked in the gift-wrapping department of a local store. It was Valentine’s Day, and we were swamped.
A lady bypassed the line and pushed her way to the front.
Customer: “I’m on my way to a very important wedding, and I need this wrapped NOW!”
Me: *Very politely* “Sure, as long as every one of the people you cut in front of says it’s okay.”
She turned around to a sea of scowling faces, grabbed her item, and stormed out. It was priceless!
Question of the Week
Have you ever served a bad customer who got what they deserved?