Driving Through Their Own Little World

(A customer comes into our drive-thru every week, skips the speaker box, and goes straight to the window. We’ve been telling him to order at the window, but he just nods his head and rattles off his order. This week’s encounter…)

Me: “Hi, I just need you to drive around and order at the speaker.”

Customer: “Yes… Can I get a medium [drink], please?”

Me: “Yeah, we’re not equipped to take orders at the window anymore, so I need you to go back around and order at the speaker.”

Customer: “Wait… Sorry, did you say something?”

Me: “You need to go… back around… and order… at the speaker.”

Customer: “But it’s broken or something.”

Me: “What?”

Customer: “Yeah, there’s a sign on it.”

Me: “There is? What does it say?”

Customer: “Please drive through!”

Me: “That’s after you place your order!”

(I didn’t think a person needed step-by-step instructions to place an order at the speaker… not that he was paying attention much in the first place.)