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Drive Through Your Feelings

, , , | Right | CREDIT: daisy0723 | November 3, 2023

A woman I have never met before pulls up to my drive thru tonight, fast and seemingly furious.

Customer: *Angry.* “Get me a pack of [cigarettes]!”

I sell them to her. Normally I wouldn’t do this, but something about her compels me to ask:

Me: “Are you alright? I don’t mean to pry, but you seem a bit angry. Do you want to talk?”

Turns out, she really did. She had had a horrible day and was angry and frustrated and had no friends she could talk to.

There was no one behind her, so I gave her a sucker, leaned out the window and let her tell me her troubles. I let her talk and I just listened.

We spoke for ten minutes until I got another customer.

Me: “My window is always available for you and I work every night except Thursday.”

Customer: “I think I will be back. I have a new friend!”

She left smiling!

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Have you ever served a bad customer who got what they deserved?

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