Drive Through Your Feelings
A woman I have never met before pulls up to my drive thru tonight, fast and seemingly furious.
Customer: *Angry.* “Get me a pack of [cigarettes]!”
I sell them to her. Normally I wouldn’t do this, but something about her compels me to ask:
Me: “Are you alright? I don’t mean to pry, but you seem a bit angry. Do you want to talk?”
Turns out, she really did. She had had a horrible day and was angry and frustrated and had no friends she could talk to.
There was no one behind her, so I gave her a sucker, leaned out the window and let her tell me her troubles. I let her talk and I just listened.
We spoke for ten minutes until I got another customer.
Me: “My window is always available for you and I work every night except Thursday.”
Customer: “I think I will be back. I have a new friend!”
She left smiling!
Question of the Week
Have you ever served a bad customer who got what they deserved?