We Don’t Have Changing Rooms For THAT
(I am a cashier at a drug store. We get customers coming through with items of a personal nature all the time. We never comment on these items, so we don’t embarrass the customers. A man is checking out at my register.)
Me: “Hello! Did you find everything all right today?”
Customer: *acting a bit nervous* “Yes, thanks.”
(I make small talk with him as I ring up his items, not really paying attention to what they are.)
Customer: “Would you like to help me try those on?”
(Confused, I look at what I’ve just scanned; it’s a box of condoms.)
Me: “Sir, you need to leave now.”
Customer: “What? I… uh… It was a joke.”
Me: “It wasn’t funny! Are you going to leave, or do I need to get my manager?”
(He left. I told the manager about it, just in case the customer tried to accuse me of anything. The manager said I absolutely did the right thing. At the next store meeting he talked about what to do if customers behaved inappropriately with us.)
Question of the Week
Have you ever served a bad customer who got what they deserved?