Don’t Call About Not Calling
Call Center | Right
| February 14, 2012
(I am manning the phone line on a particularly busy night.)
Me: “Hello, how can I help you?”
Customer: “Yeah, I got this letter from you which says I don’t need to contact you again unless I have any questions.”
Me: “Okay.”
(The pause goes on for an uncomfortably long time while I wait for the customer to continue. Eventually, I crack.)
Me: “Was there anything you’d like to go over?”
Customer: “No, that’s okay.”
(Another uncomfortably long silence.)
Me: “Then, thanks very much for calling.”
Customer: “No problem. Bye!” *hangs up*
