Don’t Answer! It’s A Frappe!

We’ve recently introduced two drinks that for some reason our customers get confused about, even though one is cold and the other is hot. I’ve changed the names of the drinks so as not to make it obvious where I work, but they’re similar to what I’ve used below.

Customer: “I want a chocolate caramel frappe.”

Me: “So, that’s the chocolate and caramel Frappuccino, or the chocolate and caramel cream mocha?”

Customer: “Why are you asking me that?! I said what I said!”

Me: “Sorry, sir. I ask because it’s a relatively new drink, and we get a lot of customers ordering the cold frappe when they want the hot mocha.”

Customer: “Oh, wait. That drink is cold? Oh, I want that other one, then.”

Me: “The chocolate and caramel cream mocha?”

Customer: “Yeah… that one. It’s a good thing I double-checked!”