Didn’t Pick Up The Name At The Pickup

My store offers curbside pickup for groceries. The customers have to tell us their names through the call box before we bring their groceries out. I get a call for a delivery.

Me: “Hi, can I get the last name for pickup?”

The customer is garbled because his loud truck is running, but I’m able to hear the ending.

There are two names with that specific ending at this point. However, I just spoke to one of these two customers and she said she was on her way over. For our purposes, let’s say the two names are Johnson and Williamson.

Me: “Was that Williamson?”

Customer: “Yes.”

Me: “Okay, I’ll be right out.”

I grab the groceries and the card reader and head out to meet the customer. Every single bag has the customer’s name clearly labeled in large, bolded, capital letters. By the time I get out to the car, pushing out the cart of groceries, the customer has turned the truck off and is waiting outside the vehicle for me.

Me: “Hi, Mr. Williamson?”

Customer: “Yes.”

Me: “Okay, your total is $226.52.”

Customer: “All right.”

He hands me a credit card.

Customer: “Can I start loading?”

I notice the name on credit card.

Me: “Um, wait. Are you picking up for Williamson or Johnson?”

Customer: “Johnson.”

The customer notices Williamson on the tags finally.

Customer: “Wait, are there two Johnsons?”

Me: “No, there’s not. I thought you said Williamson, so I grabbed that order. I’ll be right back with your order.”

I get that maybe he couldn’t hear me over the truck the first time I asked, but the truck was off the second time I asked. How unobservant are you that you don’t notice your last name suddenly has, like, five extra letters and an extra syllable, and starts with a different letter of the alphabet? Especially after you look at it?