Deductibles Are Not Indestructibles
An agitated BMW driver pulls into our gas station to get out of the gridlocked traffic.
Customer: “Why is the traffic so bad?!”
Me: “There was an accident near the freeway entrance, so it’s backed up pretty bad.”
Customer: “Well, it’s incredibly inconvenient! Will you be offering compensation?”
Me: “Compensation?”
Customer: “Because of the traffic, I was forced to pull in here, and now I’ve had to buy this food and coffee while I wait! Will you be giving me some kind of credit for that?”
Me: “It’s not our fault the traffic is bad, sir. We can’t offer any compensation for anything like that.”
Customer: “That’s useless customer service. Who the f*** should I expense my food and drink to?!”
Me: “Are you a lawyer, by any chance?”
Customer: “Oh, yes! Have you seen my billboard in town?”
Me: “There were… other signs.”
Question of the Week
Have you ever served a bad customer who got what they deserved?