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Deductibles Are Not Indestructibles

, , , , | Right | April 12, 2024

An agitated BMW driver pulls into our gas station to get out of the gridlocked traffic.

Customer: “Why is the traffic so bad?!” 

Me: “There was an accident near the freeway entrance, so it’s backed up pretty bad.”

Customer: “Well, it’s incredibly inconvenient! Will you be offering compensation?” 

Me: “Compensation?”

Customer: “Because of the traffic, I was forced to pull in here, and now I’ve had to buy this food and coffee while I wait! Will you be giving me some kind of credit for that?”

Me: “It’s not our fault the traffic is bad, sir. We can’t offer any compensation for anything like that.”

Customer: “That’s useless customer service. Who the f*** should I expense my food and drink to?!” 

Me: “Are you a lawyer, by any chance?”

Customer: “Oh, yes! Have you seen my billboard in town?”

Me: “There were… other signs.”

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Have you ever served a bad customer who got what they deserved?

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