Dealing With You Is Taxing Enough
I work at my local drug store where we sell alcohol and tobacco products. We have a “Card All” policy; you could obviously look to be in your fifties, but I still must ask to scan the back of your ID.
This customer comes in and says he wants a pack of cigarettes.
Me: “I need to scan the back of your ID.”
Customer: “I don’t have it.”
Me: “I’m sorry, sir, but it’s store policy to card all for tobacco.”
Customer: “I’m thirty-one.”
Me: “I understand that, but I still need to scan your ID.”
Customer: “I left my ID at the store next door; it’s where I work.”
Me: “Okay.”
He leaves, and I put the cigarettes under the counter for when he returns with his ID. He comes back, though, without his ID.
Customer: “Hey, what’s your name?”
Me: “[My Name].”
Customer: “[My Name]. Okay, I’ll remember to double tax you the next time you come to my store.”
He left again and I was standing there super confused. I don’t even shop at his store. I’ve lived here for three years and have only stepped foot in his store twice. I wasn’t even buying anything; I was with my mom who did buy something.
Question of the Week
Have you ever served a bad customer who got what they deserved?