Chocolate Cures All, Part 3
(I work in a currency exchange. A customer approaches and asks for the tax-free service we do to non-EU customers. He’s very happy and nice, and he makes jokes and laughs all the time. The transaction is almost done when he asks:)
Customer: “You both look tired! How long have you been there?”
Colleague: “She’s here since 3:00 pm; I’m here since 11:00 am.”
Customer: “NO WAY! Is that why you’re drinking hot chocolate?”
Me: “Yes! And tomorrow I get her shift, and I’m going to stay here from 11:00 am to 7:00 pm.”
Customer: “OH! You get the bad shift tomorrow! I’ll be back, then!”
Me: *joking* “Then bring chocolate!”
Customer: “Sure! See you tomorrow”
(The customer doesn’t come back, and I forget about him. A few days later, in the same location…)
Customer: “Here you are! We’ve been looking for you for two days; we came with chocolate, but you weren’t there! What time do you close?”
Me: “8:30 pm.”
Customer: “I’ll be back before you close!”
(He actually came back with a chocolate pastry, hugged me, and said goodbye! He was one of the most pleasant customers I’ve ever had! Thank you, happy guy!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
