Caramel Hell
We have a choice of white, chocolate, or caramel frosting. At least once a day, someone asks for the milk chocolate while pointing to the caramel donuts, which are clearly labeled as caramel.
Me: “Sir, that’s actually caramel. We only have one kind of chocolate.”
Customer: *Pointing at the caramel donuts and getting agitated* “That milk chocolate one! Right there!”
Me: “That’s the caramel. The only chocolate ones we have are these.” *Pointing to the actual chocolate donuts*
Customer: “No! What’s the matter with you?! You have dark chocolate and milk chocolate. I can see it right there! I don’t want dark chocolate; I want milk chocolate. You don’t even know what kind of donuts you sell!”
As he’s raising his voice and turning red in the face, I just give him the caramel donut he’s asked for. I watch him bite into it, and I see that he finally understands.
Customer: “THIS IS CARAMEL! I ASKED FOR MILK CHOCOLATE!”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?