You Can’t Stay Here And That’s The Naked Truth
(It’s May, and a guest walks in to get a room. I go about putting in the info and pulling up his name then see that he’s on our “Do Not Rent” list. I tell him I can’t rent to him and he’d have to stay at another hotel.)
Guest: *in a whiny voice* “But why?!”
Me: “Well, it’s noted that you were seriously intoxicated the whole time, you wouldn’t stay in your room, and you were naked through it all.”
Guest: “But that’s what I wanted to do.”
Me: “Well, you can’t do that here.”
Guest: “But I came here to be safe!”
Me: “But all our other guests obviously don’t feel safe with you around.”
Guest: “Well, how long ago was that?”
Me: “Last February.”
Guest: “But that was so long ago!”
(By this point I’m looking at him like he’s an idiot.)
Me: “Not really.”
Guest: “What am I supposed to do, then?!”
Me: “Go to another hotel.”
Guest: “But—”
Me: “There’s one down the street.”
Guest: *quietly* “Thank you.” *walks out*
Question of the Week
Have you ever served a bad customer who got what they deserved?