Can’t Drive Through This Deal

I’m working the drive-thru of our newly-remodeled store and we are having promotions all month long. The current day’s promotion has been heavily advertised, even on the radio: the first 200 people to buy one [value meal] will get one free [sandwich] per week for a full year.

A man comes through the drive-thru during the promotion and demands the free sandwich deal. I calmly explain to him that we have repeatedly stated that the promotion is for dine-in only because we can’t have a line of hundreds of cars in our drive-thru. He continues to complain, even after I state that the giant line of people around the block have already ordered the promotion and he is not eligible.

Eventually, after several managers have explained the same thing, he peels out of the parking lot, nearly running over several small children and a radio station’s van.