Call 1-800-GOD!

(A few minutes before my shift ends, my phone rings.)

Me: “Thank you for calling [Agency]. This is [My Name] speaking. How may I help you this evening?”

(The customer is LIVID from the get-go.)

Customer: “Yeah, you people screwed up my mother-in-law’s address on her application. She needs to get this corrected, now.”

(I’m bracing for this to be a very long, painful call, especially because before opening the file, we have to do a few sets of verifications, and I don’t think this lady will go for it.)

Me: “Okay, ma’am. If I could please have the file number, I’ll see if I can pull up the case.”

Customer: “It’s 12—”

(The phone line begins to cut in and out.)

Me: “Ma’am, I’m so sorry. Could you repeat that? I could only–“

(The phone cuts again, and the call drops. I breathe a huge sigh of relief, and I poke my head over my cubicle wall to say to my friend:)

Me: “[Coworker], I think I was just blessed by God.”