Blown Away By Insensitivity
(I am discussing with a customer why I can’t transfer him to our corporate office. They are located in Kentucky; at this time, they have had to evacuate the building for a tornado watch.)
Customer: “You’re just trying to give me the runaround!”
Me: “Sir, they had to evacuate for a tornado!”
Customer: “Yesterday, there was a corporate meeting. Today, there’s a tornado. What about tomorrow? A tidal wave?!”
Me: “Sir, they had to leave. Their lives were in danger.”
Customer: “Surely you can understand my frustration. This is ridiculous!”
Me: “No, sir. I don’t understand your frustration. It’s a tornado.”
Customer: “This is the worst customer service ever!” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
