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And Then You Fired The Client, Right?

, , , | Right | June 29, 2022

I am on the phone with a client who I do web service for. She is incredibly rude to me the whole time. Our conversation is also constantly interrupted by her yelling at what I assume is her cat (“Get down from there!” “How many times have I told you not to climb on the mantel?” “Stop it!”) without warning to me and my ear.

After about ten minutes of this, I hear another phone ringing.

Client: “Oh, I have a call on my cell. Let me put you on hold for a minute.”

Me: “That’s really okay; you can just call me back—”

Client: “No, I will put you on hold.”

From the sounds that follow, she proceeds to put the phone down on a hard surface and answer her cell phone. 

Thinking she will only be a minute, I wait, trying not to eavesdrop. After about a minute or two, I am finally about to hang up when it sounds as if she has picked up the phone I’m on and her voice gets very loud.

Client: *Sighing loudly* “I’m going to have to let you go now. Yeah, this stupid girl from that web service company is on the other line. I have to help her finish figuring out how to do her job…”

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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