A Mother’s Gift
Me: “Okay, before I reset your password, I just need you to verify your identity for me. Please respond to the security question that you set up when you made your account.”
User: “Okay, what is it?”
Me: “It looks like your security question is…’ Show me what yo’ mamma gave you!'”
User: *raucous laughter*
(We laugh about it together for a good minute. The sound is so loud it draws the attention of my coworkers. He then admits that he remembers entering that security question, but has no idea what he put as the answer — which was simply his name.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
