A Mite-y Poor Diagnosis
A woman has come in wanting something to ward off the creepy crawlies on her dog. We talk about what kind of creepy crawlies they are, and it transpires they are mites.
Me: “It definitely sounds like mites. This particular substance should help against them.”
Customer: “I just see them flying and buzzing around my dog all the time.”
Me: “Mites don’t fly. They’re too heavy to fly, and they don’t have wings. Are you sure these aren’t fleas?”
Customer: “No, it’s mites. They definitely do fly around my dog.”
Me: “As I just explained, mites can’t fly.”
Customer: “Well, it’s just the forest life, isn’t it?”
Sadly, explaining to the customer that physics doesn’t work like that would’ve been considered somewhat rude.
Question of the Week
Have you ever served a bad customer who got what they deserved?
