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Unfiltered Story #93819

, , | Unfiltered | September 12, 2017

(My internet is running slow so I call the provider. It always takes you through automated troubleshooting first, so I sit patiently and do as the robot voice tells me.)

Robot: “What operating system is your computer running?”

Me: “Windows 10.”

Robot: “I’m sorry; I don’t recognize that. What operating system is your computer running?”

Me: “…uh, Windows 10.”

Robot: “I’m sorry, I don’t—”

(I get stuck there, as it just doesn’t seem to understand what I’m saying. Finally, I ask to speak to an agent.)

Agent: “How may I help you?”

Me: “My internet is slow and I tried using your automated trouble-shooter, but it got stuck when it asked for my operating system. Apparently it doesn’t like Windows 10.”

Agent: “…of course. Let’s get this sorted.”

(At the end of the call:)

Me: “I feel sorry for you guys; if the trouble-shooter isn’t updated, you must be getting a lot of calls like mine.”

Agent: “At least once a week, I hear from someone who says ‘The robot doesn’t know what Windows 10 is.'”

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