Unfiltered Story #284116
I work for an online store. A customer placed an order over the phone. This is the end of our conversation.
Customer: “So, which carrier are you going to use to ship my package?”
Me: “DPD.”
Customer: “Pardon?”
Me: “D-P-D.”
Customer: “I don’t know them.”
In my country DPD vans are fully red. It’s one of the most used carriers and everyone knows it.
Me: “DPD. The red one.”
Customer, serious: “He has red hair?”
Before I could even answer, she realized what she said.
Customer: “Oh… wait!”
She started to laugh.
Me, also laughing: “I don’t know if your local delivery driver has red hair, but the van is red for sure!”
Question of the Week
Have you ever served a bad customer who got what they deserved?