Unfiltered Story #231064

My department supports services for business bank accounts. Many people who call press the wrong numbers on the menu and end up in our department. This leads us to clarify as early as possible with every call.

Customer: “Hi [about 20 seconds of needless exposition], and now I’m locked out of my account.”
Me: “OK, is this a personal account, or a business account?”
Customer: “No, it’s a bank account.”