Unfiltered Story #219013

, , | Unfiltered | December 19, 2020

One of my Advisors was venting to me about her day, and mentioned that the current chat came in with Mike as the contact name… She followed our guidelines, and used their name in her greeting “Hi Mike.”
The customer responded with “Where is Mike?”
We had a chuckle about it… then a few minutes later, she came back and said there was an explanation.
Apparently this guy was chatting in from another device, and talking to a Senior Advisor named Mike, and they had stopped responding.
My eye is still twitching.