Unfiltered Story #201639

Guest is on phone while I’m wrapping up her transaction

Me: do you want a gift receipt?

Guest still on phone, not answering

I repeat myself a few times and then my manager notices so she too comes over and asks the guest if she wants a gift receipt

Guest: CAN I JUST PAY!

Manager: we are just asking if you want a gift receipt

Guest: of course I do (goes back on phone)

What would have happened if I hadn’t asked because she was on the phone? She would have been so mad! Get off your phone

My manager is awesome though! She took over the end of the transaction because she saw how rude the customer was being