Not In Receipt Of Understanding

, , , , | Right | September 22, 2020

I live in an area that is home to a lot of different nationalities, so not everybody speaks the language that well. This is just a student job and we are not allowed to do everything.

A woman comes up and buys a bunch of things, including a pair of expensive earrings in black. Near closing time, she comes back with those earrings.

Me: “Hello, how may I help you?”

Customer: *In very broken Dutch* “I bought these earrings here today and I would like to exchange them for the red pair.”

Me: “Okay, do you have your receipt?”

Customer: “No, but I just want the red pair instead of the black pair.”

Me: “Yes, but I need the receipt for that.”

Customer: “But I just want the red pair instead of the black pair.”

Me: “Yes, madam, I understand, but I need the receipt for that.”

Customer: “But it’s the same pair, just another color!”

She is getting mad and there is a line forming behind her.

Me: “Yes, madam, and again, like I said, I need the receipt. I need to scan the items in again because the codes on the back are different according to color.”

Customer: “But I just want to exchange it for the red pair.”

Me: “Yes, madam, I understand, but again, I need the receipt for that.”

Customer: “But I’ve been here this morning!”

Me: “Yes, madam, I know; I helped you this morning, too. But without the receipt, I cannot exchange the items.”

Customer: “But I don’t have the receipt anymore!”

Me: “Well, madam, that is too bad, but without the receipt, I am not allowed to exchange it.”

Customer: “But it’s the same pair, just another color!”

This kept going on for around fifteen minutes. I started getting annoyed and told her to go and take the earrings to my coworker, who is a full-time employee. After serving the other customers, I heard angry voices from the back of the store. After a while, the woman walked out of the store, gave me a nasty look, and left without the earrings.

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Unfiltered Story #207208

, , , | Unfiltered | September 8, 2020

I work at a world-famous jewellery store known for its swan mascot at the local mall.

Guest: Hi, I’m looking for [Bracelet that claims to instantly help people live better]. They said I could find it at any fine jewellery

Me: Ma’am, this store specialises in crystals. All the jewellery is made up of crystals. We don’t sell that bracelet

Guest: But the jewellery you sell in fine jewellery. That’s false advertisement.

Me: We never advertised to sell this bracelet. The bracelet company said they sold it at fine jewellers but we aren’t one of them!

Guest: Just give me [Scammy braclete]

Guest #2: Maybe if you actually worked out and ate healthily you wouldn’t need to spend $100 on this scam!

We ended up having to call security to escort guest #1 out as she lost it after that comment.

Unfiltered Story #206176

, | Unfiltered | August 24, 2020

Among other things, our business offers a battery change service for wristwatches, lighters, car remotes etc. These two customers came in on the same day, within hours of each other. The first was an older lady:

Customer 1: Do you have a teeny weeny weeny weeny tiny battery for a watch?

Me: We have about 40 different types of watch battery, do you have the watch with you and I can see what battery it takes.

Customer 1: No I don’t, but it really is a very very small battery.

Me: I’m afraid we have several very small batteries. Without knowing which type it is, I wouldn’t know which one to sell you. You don’t happen to have the number of the battery do you?

Customer 1: No, but it was for a watch that my son bought me for me as a present in the USA

Me: Unfortunately, that doesn’t help me very much. I really need to see the watch before I can advise you.

Customer 1: Do you mean I am going to have to go ALL THE WAY HOME to fetch it?

Me: I’m afraid that’s the only way I’m going to be able to help you.

The customer gives me a disgusted look and leaves. She is back within ten minutes, so it can’t really have been that much of an inconvenience to go and fetch it. The kicker? By no stretch of the imagination could it be described as a ‘ teeny weeny weeny weeny tiny battery’; it was a full three times bigger than the most commonly used battery. In watch battery terms it was enormous.

About an hour later my co-worker was serving a middle-aged gentleman:

Customer 2: I’m looking for a particular battery. I’ll know it when I see it.

My co-worker brings out the various trays of batteries we stock and eventually, after much to-ing and fro-ing they whittle it down to a battery about half the length of a standard AAA-cell

Co-worker: You have to be a bit careful here, because we have two batteries of about that size. One is a 1.5 volt battery but the other is 12 volts. If you use the 12 volt battery where it should be the 1.5 volt one you could damage the device.

Customer 2: I’ve got the number of the battery here somewhere. Would that help?

Co-worker: (Mental facepalm)

Unfiltered Story #204317

, | Unfiltered | August 7, 2020

I work in a popular jewelry store known for their crystals. I was doing inventory in the back when my manager and coworker burst in laughing

Me: what happened? (I can hear faint shouts in the store but a senior employee is dealing with it)

Manager: this women lost one of her earrings and wanted us to just give her a new one since she can’t return it

Coworker: I told her that if she lost a shoe the shoe store wouldn’t just GIVE her a new one

Manager: ya what does she expect us to do? If we give her a earring we make the pair unsell-able. We’d be losing money this way

Coworker: besides, this women comes in every couple of days to complain about anything. I spent an hour with her yesterday and she didn’t buy anything

Unfiltered Story #204303

, | Unfiltered | August 6, 2020

(NOTE: I was in the back doing inventory when this happened with my manager but after she was called away to take care of this incident she told me what happened)

Manager: oh my god some people!

Me: what happened

Manager: this women wanted to know why she couldn’t return earrings and asked me if the jewelry I wore was from the store.

(NOTE: like most stores, we have to wear store items)

Manager: I said it was but I OWNED THEM! I bought them just like (other coworker) bought hers and we don’t just borrow them to sell later

Me: then what happened

Manager: I guess she wasn’t willing to argue with that and left