Telling Her “No” Has A Nice Ring To It

, , | Right | April 19, 2019

(I work for several years for a jewelry company. My main job is to run the repairs desk and take orders for the jewelers. One day, I am helping a sweet, elderly lady who wants to have her husband’s few pieces of jewelry melted down into a necklace. They were married for over 50 years and he recently passed away, and I am honored to help her. We are in the middle of her scheduled appointment when a well-dressed, middle-aged woman marches into the store and approaches my desk.)

Me: *to the first customer, [Lady #1]* “I think this design would work very well; it’s simple and you can use the stone from your husband’s other ring in the center.”

Lady #1: “I do like that! Do you think we could—“

Lady #2: *walks up and slaps her purse onto the counter to get my attention* “I need my rings cleaned and rhodium plated!”

Me: “Of course, ma’am. If you don’t mind waiting just a few minutes, I’ll be with you as soon as I’m done with this customer.”

Lady #2: “I said, I need my rings cleaned!” *holds up her hand, which is weighed down by a massive diamond ring and multiple diamond bands* “This is important! I need them clean for an event tonight!”

Me: “I completely understand, ma’am; however, this lady was already here for a scheduled appointment. I can also see if another employee can assist you, if you don’t have time to wait for me.”

Lady #2: “This is unacceptable! I insist you help me right now! I need these done in ten minutes!”

Lady #1: *whispers to me* “If you need to take care of her…”

Me: *to [Lady #1]* “No, it’s okay Mrs. [Lady #1].” *to [Lady #2]* “Ma’am, even if I was free to help you, which, unfortunately, I am not, the jewelers would need at least an hour to properly clean that many rings, check the prongs for diamond security, and then replate the rhodium coating.”

([Lady #2] makes a growl-like sound and stomps across the store. I see her talking to my manager and pointing at me.)

Lady #1: “Oh, my… I hope you won’t be in trouble, [My Name].”

Me: “Don’t worry; my manager will help her.”

(I’m finishing up [Lady #1]’s order request. Right around the same time, I see [Lady #2] stomp out of the store, get into the back of an expensive car, and drive away. [Lady #1] is so appreciative that we’ll be able to help her create a keepsake to remember her husband by, and I make sure we’ve got everything she needs before walking her out of the store. On my way back to my counter, the manager pulls me aside.)

Manager: “I just want you to know that you did the right thing. Mrs. [Lady #1] is a good customer and her husband bought gifts for her from us for years.”

Me: “Thank you. What was the emergency with that other woman?”

Manager: “You didn’t recognize her?”

Me: “No… Was I supposed to?”

Manager: *laughs* “That was [Large Tech Company CEO]’s wife. She refuses to make appointments to have her work done.”

Me: “So, she expected me to drop my appointment with a sweet, eighty-year-old lady and help her, instead?”

Manager: *sighs* “Yes. Usually, I try to grab her as soon as she comes in, but I missed her this time.”

Me: “Well, at least I know to look out for her now.”

(From then on, Mrs. [Lady #2] refused to work with anyone but the manager, which was fine with me. [Lady #1]’s necklace turned out perfectly; she even hugged me and cried a little when she picked it up. That, of course, made me cry, too! She still comes in every once in a while to have her necklace cleaned, and says people always ask her about her necklace.)

Lipsticks On Pugs

, , , , | Right | February 5, 2019

(I’m cashing a woman out and making casual conversation.)

Customer: “How long have you worked here?”

Me: “About a year and a half. What do you do for a living?”

Customer: “Oh, I’m starting a business. It’s like a brothel, but you trade a pug in for a prostitute. I started a Kickstarter to fund it.”

Me: “Oh, well… Good luck with that.”

Customer: “Thanks, darling. Have a great day!”

A Dime Crime

, , , , , | Right | January 21, 2019

(A customer tells me she wants to get rid of her change, so she pays in mostly loonies, quarters, and a few dimes. I type in the change and scoop some up to put in the register.)

Me: “Okay, so—“

Customer: “Oh, I want to keep that.” *puts a dime I didn’t pick up back into her wallet*

Me: “Oh, wait. If you take that back you won’t have enough to pay and my till will be off.”

Customer: “But I want the dime.”

Me: “But you technically already gave it to me.”

Customer: “I. Want. The. Dime. Back. I didn’t mean to give it to you.”

Me: “Okay, do you have money you can give me in exchange for that? You haven’t fully paid yet if you take back the dime.”

Customer: “I. WANT. THE. DIME. BACK! [STORE] IS STEALING MONEY FROM CUSTOMERS! NO ONE BUY HERE!”

(It was one of my first days on the job and my manager was MIA so I just let her leave since being ten cents short wasn’t such a big deal.)

When You Become The Target Of Their Penny Pinching

, , , , | Right | January 13, 2019

(In Canada we have phased out the penny but we still accept American pennies once we do a currency exchange.)

Me: “Okay your total is $15.03.”

Customer: *hands me 15 Canadian dollars and three pennies*

Me: “Oh sorry, ma’am, we don’t accept pennies anymore.”

Customer: “But it says $.03.”

Me: “We just round up. Canada has phased out the penny.”

Customer: “But these are American.”

Me: “Ma’am, unless I do a current exchange the machine won’t accept any pennies. It will say error if I type in $15.03.”

Customer: “Well all I have left is these pennies and I’m not changing.”

Me: “Okay, well since I’m new I’m going to have to go and get my manager to show me how to do a currency exchange.”

Customer: *groans* “FINE!” *pulls out a dime and takes back pennies* “Happy? You know Target takes pennies.”

Me: “And there are no more Targets in Canada, so that makes sense. Here’s your change.” *hands her $.05*

Customer: “Oh but you accept $.05 cents?”

Me: “…yes.”

Customer: “I’m going to write a really angry letter to Parliament.”

Me: “You do that, ma’am. Have a good day.”

Santa To The Rescue!

, , , , | Right | January 13, 2019

(I work at a very small jewelry store known for its crystals. Our store is so small that having ten people in it makes it feel overcrowded. The cash register is right next to our back room. There is no sign on our back room that says staff only. As the store is in a local mall, all the core group associates have left to take a pic with Santa and send the pic to HR, leaving just us seasonals in the store.)

Customer: “I HAVE BEEN WAITING FOR SOMEONE TO HELP ME!”

(I am new to this job and have been hired JUST AS A CASHIER. That means that while I was trained on all the jewelry, I am by no means knowledgeable. The manager gets mad when I help guests because the other workers get paid on commission while I don’t.)

Me: *as I start cashing out a new person* “Someone, will be right with you, ma’am.”

Customer: “Don’t call me, ma’am.”

Me: “Sorry.”

(She stays on the side tapping her foot as I cash the person out. Out of the corner of my eye I see her push open our back room door. I jump in front of her.)

Me: “Ma’am, you cannot go back there.”

Customer: “Why?”

Me: “That’s our back room for staff only.”

Customer: “I don’t see any signs saying that.”

Me: “Regardless, you cannot go back there.”

(She actually has me stumped because while common sense says that it’s obviously not for guests, there is no sign. It could’ve been a washroom or something for all she knows.)

Customer: “I know what I want. Let me get it!”

Me: “I cannot do that. I promise someone will be with you soon.” *I raise my hand and try to get noticed by someone on the floor*

Customer: “JUST LET ME THROUGH!”

(I suffer from generalized anxiety disorder and am starting to feel hot and anxious as this customer gets more irate, and guests are getting annoyed that I stopped cashing them out to deal with her. My manager comes back, still wearing the ridiculous Christmas gear she bought to take pictures with Santa, and sees me struggling with a guest.)

Manager: “How can I help you today?”

(I slide away and finish cashing out a guest as the manager deals with the customer.)

Me: “Your total is $125. How do you wish to pay?”

(The guest hands me $150.)

Me: “Oh you gave me too many $10’s.”

Guest: *winking* “The extras are for you.”

(I thanked her and put $150 amount in the cash register, put in $125, and pretended to pocket the rest. Once she left I opened the cash register and put the rest of the money in. It was a nice gesture but we weren’t allowed to take tips. But it showed that some people still have a heart, even though I could see my manager and security escorting the irate guest out.)

Page 1/1412345...Last