Unfiltered Story #134108

I’m a banker with a very large national bank. A customer comes in with his adult daughter. He speaks English but it’s not his first language so she does most of the talking when they sit at my desk.

Daughter: My father’s been having problems with his account for years. We’ve been in before but you never get it right.

Me: Let’s take a look. What’s the problem?

Daughter: <hands me some statements> He keeps getting fees on his accounts. I’m just so frustrated because we’ve come in to deal with before but no one can get it right. I’ve had it with all these fees you keep charging and nobody cares.

Me: <confused looking at the computer> His accounts aren’t getting fees now. <I take a closer look at the statements> Ma’am, these statements are 2 years old.