Unfiltered Story #134115

, , | Unfiltered | December 22, 2018

(I’m a manager at a local video game store that specializes in retro games. We have a five day return policy on working games for store-credit, or cash for defective items.)

Customer: “I want to return this gameboy advance and games I bought yesterday, they don’t work.”

Me: “Okay, let me take a look at them.” (I proceed to clean the games with some rubbing alcohol and a cotton swap in front of the customer, I then test each of the games. Each working perfectly fine.)

Me: “It looks like they actually work just fine, sometimes you just need to give these older games a little clean. Would you still like to return these games for store credit?”

Customer: (In a snobby tone) “Actually I would like my money back because these items did not work.”

Me: “But as I have showed you they work perfectly. Our return policy for working goods is store credit only as it states on our receipt.”

Customer: “Well you got it to work, It did not work for me. So I would like my cash back. So.. ”

Me: (Being fed up, I interrupt him) Yeah, sure, whatever that is fine.
(I ring up his return, and count his change and hand it to him)

Me: “Here you go.”

Customer: Don’t sell bad products and you won’t have this problem.

Me: Kay.
(I held in my laughter until he headed for the door. I asked my coworker who handled the transaction yesterday)

Coworker: “Yeah, I remember him. He probably wanted drugs. I tested those games before I sold them to him.”

Me: You’re probably right, he did look like a junkie.