Unfiltered Story #122350

, , , , | Unfiltered | October 5, 2018

(I am doing an online/web-call training with my manager and supervisor.  Supervisor is manning the desk and has to leave to answer the front desk phone)

Supervisor:  OMG I just got the dumbest question ever.

Manager:  What Happened?

Supervisor:  Guest is due to checkout and wanted to know if she needed to extend another night if she had to pay for it.

Me:  Let me get this straight, she wants to stay an extra night for free just because she doesn’t want to drive due to the snow that we all knew was coming over 4 days ago.

Supervisor:  Yes, and she got irate when I told her that she had to pay, since she is saying she doesn’t have any extra money.

Manager and Me:  She should have planned ahead better.

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