Unfiltered Story #122209

, , | Unfiltered | September 29, 2018

(I am reaching the end of a transaction with a customer over the phone and just need to take payment.)

Me: Did you want to make payment on a card today?

Customer: Yes. My Mastercard. You should have the details from last time.

Me: Sorry but we are unable to store that sort of information for Data Protection purposes so I’ll need to take the details over the phone.

Customer: That’s ridiculous! I’m going to have to go and find my card now. Do you realise how inconvenient this is?

Me: Yes sir, I understand how inconvenient it is that we don’t store your credit card details on our system that anybody can access.

Customer: Oh, well when you put it like that…

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