Unfiltered Story #122209
(I am reaching the end of a transaction with a customer over the phone and just need to take payment.)
Me: Did you want to make payment on a card today?
Customer: Yes. My Mastercard. You should have the details from last time.
Me: Sorry but we are unable to store that sort of information for Data Protection purposes so I’ll need to take the details over the phone.
Customer: That’s ridiculous! I’m going to have to go and find my card now. Do you realise how inconvenient this is?
Me: Yes sir, I understand how inconvenient it is that we don’t store your credit card details on our system that anybody can access.
Customer: Oh, well when you put it like that…
Question of the Week
Have you ever served a bad customer who got what they deserved?