Unfiltered Story #120917

(Our store offers daily deals, a special price on a specific product each day for that day only. This particular day it is one dozen glazed donuts with clear signage in several locations around the donuts and store.)

Customer: “I have a dozen donuts.”

Me: “Certainly, it will be [price].”

Customer: “But they’re on special today.”

Me: “Oh, they’re all glazed donuts?”

Customer: “No, I picked out an assortment. A dozen donuts are on special today for [price].”

Me: “I’m sorry but only the glazed donuts are on special today.”

Customer: “A lady by the donuts told me it was all of them.”

Me: “One of the bakery staff? Do you know who it was?”

Customer: “No, it was just a lady by the donuts and she said all of them were on special.”

(I call up the bakery and inquire if any of the staff spoke to her about donuts and none of them had.)

Me: “I’m afraid if it was a customer and not anyone on our payroll I can’t give these to you for the special price. Customers aren’t the definitive source for our sales and pricing.”

(Another customer has gotten in line behind her and is listening with amusement.)

Customer #2: “Yeah, I could tell you those are 99¢. Can I get mine for that, too?”

(I give him a relieved smile a little laugh.)

Me: “I’ll take six at that price.”

Customer #1: I’m visiting from *state*. That lady who told me should know what the deals are better than me.

Customer #2: Oh, what part? I’m from *city in same state*.

The first customer gave up and let the subject change, quickly paid her bill and left.