You’ll Pay For That Confusion
(I’m cashiering one night when a lady comes through the line with some small items, and the transaction proceeds smoothly. She already has her wallet out and is looking through her cards when I ring up the last item.)
Me: “All right, your total is [price].”
Customer: *panicked* “Wait, I have to pay?!”
Me: “Um… yes. If you’d like to use a card, you can go ahead and slide it in the pinpad…”
(She paid after that without any problem, and I was left confused for the rest of the night.)
Question of the Week
Have you ever served a bad customer who got what they deserved?