Who Trusts This Woman With Money?!
I work in a money exchange office. We’ve just installed an ATM outside, but it’s not functioning yet. Of course, we covered the entire screen with an “OUT OF ORDER” sign. I notice a woman pushing buttons and the card slot. Then, she turns back to me, looking lost, and she keeps pushing the buttons on the ATM.
Customer: *Screaming* “Where is my card? It stole my card; why is it not giving it back?!”
Me: “Excuse me, ma’am, but why did you insert a card into a clearly out-of-order machine? Didn’t you look at the screen before you put your card in?”
She keeps pushing the buttons randomly and, finally, the machine gives the card back. After a few minutes, another woman runs toward the machine with a credit card, ready to put it into the machine.
Colleague: “Ma’am, wait! Don’t insert your credit card there!”
Customer #2: *Surprised* “Why? Is it not working?”
I ended up covering even the card slot with another “out of order” sign.
Question of the Week
Have you ever served a bad customer who got what they deserved?
