Where There’s No Smoking, There’s A Scene
A lady comes down in a fury.
Guest: “Excuse me. I have to have a non-smoking room!”
Me: “It says here that your travel agent booked you a smoking room.”
Guest: “Well, I want a non-smoking room! Can’t you see that my kids are allergic?”
The kids are coughing and crying.
Me: “I’m sorry, but there are no more non-smoking rooms available.”
Guest: “Well, then, get me another room someplace else! Who wants to stay here in this horrible hotel, anyway?!”
I try to find her another room, but due to an event in town, all hotels in the area are booked. When I tell her this, she gets even angrier.
Guest: “If you don’t find me a non-smoking room right now, I’ll make a big scene! Don’t make me make a big scene! You’ll be embarrassed!”
Me: “Ma’am, with all due respect, you are making a big scene right now. So don’t bother threatening us with that.”
Finally, she calmed down a little when she saw that she was not impressing me with her threats, but she still complained to corporate about her travel agent’s mistake. They gave her a gift certificate.
Question of the Week
What is the most stupid reason a customer has asked to see your manager?