When Their Disability Is The Inability To Pay Their Bill

Our HQ emails our hotel to tell us a guest is behind on her bill, and they will not let her stay tonight until she is paid in full for Saturday and Sunday. Said guest then calls our general manager.

General Manager: “I have to be very clear that you will need the full amount authorized before we can allow you to stay tonight.”

Guest: “I’m going to call the ADA and my attorney because my son is disabled and you’re kicking us out!”

General Manager: “This has nothing to do with your son being disabled. You simply need to pay for your room.”

Guest: “You’re being unreasonable!”

General Manager: “It is not unreasonable for us to expect payment for services rendered!”

Some people just blow my mind.