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When The Customers Of Pet Stores Treat You Like A Pet

, , , | Right | April 26, 2022

A customer comes and dumps some frozen product on the counter.

Customer: “I’m not done. I’m just leaving this here.”

Later, the customer comes back with an armful of dog treats.

Customer: “I’m not done; I just can’t carry any more.”

Me: “Would you like a bag?”

Customer: “No, I’m not done.”

Later, after she is finally done:

Me: “So you didn’t want a bag, right?”

Customer: “Of course, I want a bag. I have so much stuff!”

My county recently started requiring us to charge for bags but only the biggest size we have. I reach for a small bag.

Customer: “No, I always get a big bag. I have so much stuff.”

I get her a big bag and add the charge. Then, I start packing up her stuff.

Customer: *Holding up a dog treat* “I don’t like the way they changed these. Can you talk to someone?”

I’m briefly stunned that she thinks I could possibly do anything about that.

Me: “…I guess I could talk to my manager.”

But the customer has already moved on:

Customer: “I should be getting a discount.”

I haven’t told her her total yet. I go to the next screen, which gives me her total including the discount.

Me: “Yep, your total is [total].”

Customer: “I guess I need to train you.”

Me: *Gritting my teeth* “Do you want your receipt, today?”

Customer: “Of course I do.”

Most customers don’t, actually, but fine. I stuff it in the bag. I’ve left her frozen stuff out, because the condensation on it will get everything else wet, but I ask anyway.

Me: “Did you want these in the bag, too?”

Customer: “Of course. I’ll get you trained.”

Me: “…”

All in all, one of the more frustrating interactions I’ve had at this job. And it’s only Monday…

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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