When The Customer Is A Monster Mash
I’m working at a grocery store near the lunchmeat case, and I find some packages of ready-to-eat mashed potatoes that are out of date. I pull them to take to the back.
Customer: “Is that what you do?! You’re going to open those and sell them to us?!”
Me: “Um… no. These packages are the only way I’ve sold mashed potatoes. These are out of date. I’m going to—”
Customer: “That makes it worse!”
Me: “I’m going to throw them out.”
Customer: “I don’t believe you. I want to see you throw them out.”
Me: “Um… Okay. I have to scan them out first. I’ll need to go grab a handheld scanner.”
Customer: “I’ll wait.”
I go get the scanner. She’s still there when I get back. She watches me scan them out and throw them in a trash can.
Customer: “How do I know you’re not going to pull those out as soon as I leave?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?